Claims

If you have already submitted a claim and received a reference number, there is no need to fill out a new form for the same request.Submit a claimTrack or modify an existing claim

You are a Flying Blue member and would like to claim missing Miles.

Claim Miles for a flight operated by Air France or KLM

Claim Miles for flights with our partners

You are a Flying Blue member and would like to modify a rewards ticket, submit a claim, or consult our FAQ.

Manage your Flying Blue account

Consult our FAQ

If you have taken a flight to or from the United States, you can submit a claim directly to the U.S. Department of Transportation:

By mail: Aviation Consumer Protection Division C-75 U.S. Department of Transportation 1200 New Jersey Ave, S.E. Washington, DC 20590 Online:Visit the websiteVia consumer complaint hotline: Voice: 202-366-2220 / TTY: 202-366-0511.